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Private Fees (work unrelated to NHS contract which may incur a private charge)

Our GPs wish to devote as much time as possible to providing their patients with NHS services. However we understand there are times when you may require services which are not covered within the NHS contract which we provide and we wish to make the process for applying for these services as straight forward as possible for you. The following documents and the information they provide will hopefully give you information you require to enable you to progress your enquiry or request if you find that you need to make one. You will need to bring in any forms and provide us with as much information as possible to enable us to deal with any requests you may have. We may not always be able to do what you ask and in these circumstances reasons for not being able to progress your request will be explained to you:

Private Fees - Patient Leaflet: This leaflet is also available from reception at Danes Dyke and South Cliff and we hope provides information on fees charged for standard requests. If your request is not listed in this leaflet or you are unsure whether it’s listed you will need to make contact with the reception team to discuss further.

Private Fees – Private Service Arrangement Form: This form is the form our staff on South Cliff and Danes Dyke reception desks will complete with you when you bring in any forms or requests to be filled by us which may incur a private charge. If you are able it might be worth you downloading the form and completing any blanks that you can before attending the practice to submit the request. This will help speed up the process.

Private work (work which is not covered under our NHS contract) is treated as routine in all circumstances and priority is always given to our NHS related workload. We appreciate that requests may be important to you and whilst we will do our best to honour any requests you have within the timescale you require them in, we cannot be held by deadlines in these circumstances and cannot provide guarantee. For this reason it is in your interests to provide us with as much time as possible to allow for processing. If you do have deadlines please discuss this with the receptionist and they may be able to give you an indication as to whether it might be possible to fulfil.

We will of course endeavour to provide the high level of quality and service to which we believe our patients have become accustomed to and deserve.

* please be aware we are unable to disclose third party information without their consent such as letters relating to care provided by other agencies.

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