From 1st October 2025, we’re introducing Total Triage – part of the NHS move to Modern General Practice.
From this date, all requests for appointments, medical advice, prescriptions, sick notes, test results, or forms – will start with a short online consultation form via:
✅NHS App (https://www.nhs.uk/nhs-app/)
A GP will review your request first so you see the right person at the right time – GP, nurse, pharmacist, physiotherapist, or other specialist.
This change will help us provide:
✅Faster urgent care responses
✅Shorter phone waits
✅Fairer, more flexible access
Drop-in sessions for the NHS App and Practice Website
We are holding a number of drop-in sessions to help you access the NHS App or Practice Website on your smartphone or device, in readiness for our Total Triage model go live on the 1st October:
Tuesday 16th September 2025, 12pm-2pm Newby Town Council Offices
Wednesday 17th September 2025, 10am -12pm Newby Library
Tuesday 23rd September 2025, 12pm-2pm South Cliff Surgery
Wednesday 24th September 2025, 10am -12pm South Cliff Surgery
No appointment needed – just drop in!
If you already have the app but have questions, feel free to come along too. We’re happy to help.
We look forward to seeing you there!
If you don't have internet or prefer to call or visit, our team can complete the form for you.
